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These Terms & Conditions apply to all services provided by Tiny Town Limited, including public play sessions, party hire, and school/preschool events.
1. Definitions
We, Us, Our – Tiny Town Limited, based at 27 Flower Street, Bryndwr, Christchurch, New Zealand, contact: 022 431 2160.
You, Your – The customer booking or attending our services.
Services – Includes public play sessions, party hire, and school/preschool events provided by Tiny Town Limited.
Equipment – All materials, toys, role-play structures, and items owned by Tiny Town Limited.
Session – A public play session lasting 1 hour and 15 minutes, or a party/event of agreed-upon length.
Booking System – Our online booking platform used for public sessions.
2. Contract Agreement
A legally binding contract is formed when you book via our booking system or confirm a party/event with us directly (in writing or verbally).
Please review these Terms & Conditions before booking. By booking, you agree to them.
3. Service Provision
We commit to delivering services with care, skill, and in compliance with New Zealand laws and safety standards.
Public sessions occur at various Christchurch indoor venues (details provided at booking).
For parties and school/preschool events, we perform a venue risk assessment before confirming any booking.
4. Venue Responsibility
You are responsible for arriving at the correct venue. Tiny Town is not liable for errors during booking.
For private venues (parties/schools), you agree to ensure the venue is clean, safe, and accessible.
You agree to cover costs for any damages caused to the venue or Tiny Town equipment by your child or guests.
5. Timing & Cancellations
If Tiny Town cannot deliver the service (e.g., illness, unforeseen event), you will receive a transfer or full refund.
Public Sessions: No refunds for missed sessions. Transfers allowed with at least 24 hours’ notice, space permitting.
Parties & Events: Cancellations within 14 days of event date are non-refundable. Transfers are case-by-case and depend on availability.
6. Payment
All services must be paid in full at time of booking unless otherwise agreed.
Pricing is listed on our website or provided via quote.
7. Supervision & Conduct
A parent/caregiver must supervise their child at all times.
Children must use equipment appropriately and safely.
No food or drink is allowed inside play areas.
Anyone unwell should not attend. Let us know as early as possible if you're unable to attend due to illness – transfers may be possible.
You are responsible for personal belongings. Tiny Town is not liable for loss/damage.
You may take photos for personal use only; respect the privacy of others and gain permission before photographing other children.
8. Our Commitments
Equipment is safety-checked and cleaned regularly.
Staff will be present during sessions, parties, and events.
Numbers are managed to ensure a safe and enjoyable experience (e.g., child limit per session).
We operate in compliance with NZ health and safety legislation.
9. Refusal of Entry
We reserve the right to refuse entry if:
You or your child are visibly unwell.
You arrive without a child for a public session.
You appear under the influence of alcohol or drugs.
You have not booked or paid in advance.
10. Liability
Tiny Town does not limit liability for personal injury or death caused by our negligence.
We are only liable for losses reasonably foreseeable from a breach of contract.
We are not liable for loss of profit, enjoyment, or indirect damages.
Our liability is limited to a reasonable level under New Zealand law and is covered by public liability insurance.
11. Contacting Us
Phone: 022 431 2160
Email: hello@tinytown.nz
Postal Address: 27 Flower Street, Bryndwr, Christchurch 8053, NZ
12. Amendments
We may update these terms due to legal changes or minor corrections. Notice will be provided for significant changes.
13. Privacy
We are committed to protecting your privacy. Personal data is collected and handled in accordance with NZ privacy laws. Full details are available in our Privacy Policy.
14. Jurisdiction
These terms are governed by New Zealand law, and any disputes will be handled in New Zealand courts.
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These Terms and Conditions apply to all services provided by Tiny Town Limited for private hire including parties, school events, and preschool bookings.
1. Definitions
We, us, or our refers to Tiny Town Limited (Company Number 94290507), a registered company in New Zealand.
You or your refers to the person or organisation booking our services and responsible for payment.
Equipment refers to all items owned by Tiny Town Limited including play setups, toys, signage, props, costumes, and materials.
Price refers to the total cost specified for the provision of services.
Private Hire means our services provided at a venue secured by you, such as for a birthday party, school, preschool, or community group event.
Premises refers to the venue where services will be delivered.
Services refers to the play sessions or party/event delivery provided by Tiny Town Limited.
2. Booking and Payment
2.1 A booking is confirmed when you complete our booking form and pay the full amount due.
2.2 No booking is secured until full payment has been received.
2.3 By making a booking, you agree to these Terms and Conditions.
2.4 We advise you to read these Terms before booking. If you have any questions, contact us prior to booking.
3. Venue and Risk Assessments
3.1 If you hire the Premises, you are responsible for:
All venue hire costs.
Ensuring the venue is indoors only, has an even surface, and is suitable for up to 30 children.
Booking the venue for the agreed date and time, allowing 1.5 hours before and after for setup and pack-down.
Informing us of any venue-specific rules at least 7 days in advance.
3.2 If we hire the Premises, we cover all associated costs and will:
Prepare the space for setup and pack down.
Grant you access only at the allocated time, ensuring no disruption to previous events.
Require you to vacate promptly at the agreed end time.
Restrict unauthorised décor or entertainment without prior consent.
Ask that rubbish is disposed of appropriately.
Require indemnity for any venue damage caused by you or your attendees.
3.3 Tiny Town Limited conducts a risk assessment for all venues prior to confirming any booking. We reserve the right to cancel or suggest alternative arrangements if the venue is unsuitable.
4. Services Provided
4.1 Tiny Town Limited will:
Deliver services for up to 30 children at your Premises on the agreed date.
Use safe, clean, and high-quality Equipment.
Always have a staff member present during the event.
Operate in compliance with New Zealand laws and safety standards.
5. Timing and Cancellations
5.1 If we cancel, you will receive a full refund.
5.2 If you cancel:
More than 7 days before the event: 50% refund.
Less than 7 days before the event: No refund (as staff and resources are committed).
5.3 If additional time is required beyond the agreed hire period, we will charge an hourly rate, subject to availability.
6. Your Responsibilities
6.1 During the event, you must:
Be present or ensure a responsible adult is present throughout the event.
Inform us 7 days prior if other entertainment (e.g., bouncy castles) will be at the venue. We reserve the right to refuse services if setup cannot be safely accommodated.
Monitor children to ensure safe use of Equipment and prevent food/drinks near play zones.
Ensure all attendees are in good health and not unwell.
Adhere to any health & safety rules applicable to the venue.
Obtain consent before taking any photos or videos. Any media taken must be for personal use only.
Tiny Town Limited is not responsible for personal belongings brought to the event.
7. Our Rights to Refuse Services
7.1 We may refuse to provide services if:
Attendees show signs of illness.
Anyone is under the influence of drugs or alcohol.
The number of children exceeds 30.
Payment has not been received in full.
8. Liability
8.1 We do not limit our liability for death or personal injury caused by our negligence.
8.2 We are not responsible for:
Loss of enjoyment, profit, or any indirect/consequential losses.
Damage to personal items.
Events beyond our control, including delays or cancellations due to venue issues.
8.3 We maintain public liability insurance and will provide details upon request.
9. Communication
For all communications, contact:
Tiny Town Limited
27 Flower Street, Bryndwr, 8053
Christchurch, New Zealand
📞 022 431 2160
📧 hello@tinytown.nz10. Amendments
We reserve the right to amend these Terms:
To comply with legal changes.
To correct errors or minor clarifications.
We will notify you of any significant changes at least 14 days in advance.
11. Privacy
We are committed to protecting your data. Please review our Privacy Policy on our website or request a copy.
12. Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
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Tiny Town Limited – Play Pass Terms & Conditions
These Terms & Conditions apply to the purchase and use of Tiny Town Play Passes, offered by Tiny Town Limited (Christchurch, NZ).
What is a Play Pass?
Our Tiny Town Play Pass allows you to purchase 5 general session entries and receive 1 session free.
The Play Pass is valid for general public sessions only and cannot be used for private parties, events, or school/preschool bookings.
Redemption
Play Passes are redeemed at the time of booking through our online booking system (Bookwhen).
You will receive a unique code or account credit to apply at checkout for your sessions.
Play Passes can be used at any of our Christchurch locations, subject to availability.
Validity
Play Passes are valid for 12 months from the date of purchase.
Unused sessions after expiry are non-refundable and cannot be transferred.
Transfers & Refunds
Play Passes are non-refundable.
They are non-transferable and can only be used by the person who purchased them, unless otherwise agreed by Tiny Town.
If a booked session is missed, standard session transfer rules apply (minimum 24 hours’ notice, subject to availability).
Cancellations by Tiny Town
If Tiny Town must cancel a session, your credit/pass use will be returned, and you can rebook at no extra charge.
Contact Us
For questions or help redeeming your Play Pass:
📞 022 431 2160
📧 hello@tinytown.nz -
Tiny Town Limited – Refund Policy
At Tiny Town, we understand that plans can change. We strive to be fair while ensuring our sessions and events run smoothly for everyone.
Public Play Sessions
All bookings are non-refundable.
If you’re unable to attend, you may transfer your booking to another session provided you give at least 24 hours’ notice and subject to availability.Missed sessions without notice are non-transferable and non-refundable.
If Tiny Town must cancel a session due to unforeseen circumstances, you will be offered a full refund or the option to transfer to a future session.
Private Parties & Events (Schools/Preschools)
Full payment is required at the time of booking.
Cancellation terms:
More than 14 days before your event: Refund available, minus a $50 administration fee.
7–14 days before your event: 50% refund of the total amount paid.
Less than 7 days before your event: No refund.
If Tiny Town cancels due to unforeseen circumstances, a full refund or alternative date will be offered.
Illness Policy
If your child is unwell, please contact us at least 24 hours before your session or event. We may be able to offer a transfer to a future date if space allows, but refunds are not available due to illness.
Contact Us
Questions or need to discuss a booking?
📞 022 431 2160
📧 hello@tinytown.nz -
Privacy Policy for Tiny Town Limited
Privacy Policy
Effective Date: 1/5/25At Tiny Town Limited, we are committed to protecting your privacy and complying with New Zealand’s Privacy Act 2020. This policy outlines how we collect, use, store, and protect your personal information.
1. What Personal Information We Collect
We may collect the following details depending on the type of session or event you book:
Public Play Sessions: Name, email address, payment details.
Private Events (Parties, Schools/Preschools): Name, email, phone number, address, child’s name/age, venue details, and any other info you provide during booking.
2. How We Collect Your Information
We collect your personal information through:
Our website booking forms
Bookwhen (our booking system)
Social media (e.g., Facebook, Instagram)
In-person at sessions or events
3. How We Use Your Information
We use your information to:
Process and manage your bookings
Communicate with you about your session/event
Provide customer support
Send occasional marketing or promotional emails (with your consent)
Improve our services
4. Third-Party Services
We use the following trusted third-party providers:
Bookwhen – for booking management
Stripe – for secure online payments
These providers have their own privacy and security standards, which comply with data protection regulations.
5. How We Store & Protect Your Information
Your information is securely stored in:
Our password-protected booking system and cloud services
Only directors have access to customer data – no other staff can access it
We take all reasonable steps to protect your data from misuse, loss, or unauthorised access
6. Photo & Video Consent
We may take photos or videos during sessions or events for use on our social media or website.
Consent for photography is requested during the booking process.
If you do not wish to be photographed, please let us know in advance.
7. Marketing Communications
With your permission, we may send occasional updates, promotions, or newsletters.
You can opt out at any time by clicking “unsubscribe” in any email or contacting us directly.
8. Data Retention
We retain booking information for 12 months after your session or event, unless required for longer (e.g., tax purposes).
Financial transaction records are kept for 7 years to comply with NZ tax laws.
Marketing contact details are kept until you opt out.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
Access your personal information
Correct your personal information
Request deletion of your information (subject to legal requirements)
To make a request, please contact us (details below).
10. Contact Us
Tiny Town Limited
📍 27 Flower Street, Bryndwr, Christchurch 8053
📞 022 431 2160
📧 hello@tinytown.nz
